THE RUSSIAN ACADEMIC JOURNAL » Архив номеров » Volume 31, issue 1 » Публикация
Опубликовано
2015-06-15
Опубликовано на SciPeople2015-07-01 11:45:51
ЖурналThe Russian Academic Journal
Qualıty and Worker Satısfactıon in Health Care Servıces: in Dıyarbakır
Mustafa Aksoy, Asena Tugba, Evren Subası Qualıty and Worker Satısfactıon in Health Care Servıces: in Dıyarbakır // The Russian Academic Journal, Vol. 31, Issue 1, 2015, pp. 0-0
Аннотация
Along with development of science and technology and increase of the importance given to humanity, it become necessary to deliver
healthcare services at high standards of quality. In the era of increasing competition in the market conditions, the same goods or
services demand a mandatory state to be in a certain format. This has revealed the requirement of quality, and for the conduction of
quality in recent years it has steadyingly made the satisfaction of health sector workers a current issue in institutional organizations.
Hospitals which comprise most of health care services can provide precise, consistent, high quality, transparent, well planned, fast
and complete healthcare services systematically with the conduction of total quality management (TQM). To succeed in (TQM) practices,
healthcare employees’ satisfaction levels need to be monitored and evaluated. We based on the employees’ satisfaction survey
used in the performance calculations within the framework of the transformation program in health which started in 2002. In this
study, related to employees’ satisfaction, with the prepared survey aiming to determinate satisfaction levels of employees working in
hospitals in Diyarbakır province, answers of 100 healthcare employees to questions related to employees’ satisfation were analyzed.
In the employees’ satisfaction questionnaire of the Ministry of Health, participants have to answer 4 demographic questions of 20
questions. Worker’s satisfaction questionnaires from a sample group of 100 healthcare workers/professionals were used and they
were loaded to the Turkish Ministry of Health SPSS Statistical 20 analysis tool and then analy zed to reveal results.
healthcare services at high standards of quality. In the era of increasing competition in the market conditions, the same goods or
services demand a mandatory state to be in a certain format. This has revealed the requirement of quality, and for the conduction of
quality in recent years it has steadyingly made the satisfaction of health sector workers a current issue in institutional organizations.
Hospitals which comprise most of health care services can provide precise, consistent, high quality, transparent, well planned, fast
and complete healthcare services systematically with the conduction of total quality management (TQM). To succeed in (TQM) practices,
healthcare employees’ satisfaction levels need to be monitored and evaluated. We based on the employees’ satisfaction survey
used in the performance calculations within the framework of the transformation program in health which started in 2002. In this
study, related to employees’ satisfaction, with the prepared survey aiming to determinate satisfaction levels of employees working in
hospitals in Diyarbakır province, answers of 100 healthcare employees to questions related to employees’ satisfation were analyzed.
In the employees’ satisfaction questionnaire of the Ministry of Health, participants have to answer 4 demographic questions of 20
questions. Worker’s satisfaction questionnaires from a sample group of 100 healthcare workers/professionals were used and they
were loaded to the Turkish Ministry of Health SPSS Statistical 20 analysis tool and then analy zed to reveal results.
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